We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied, we offer a comprehensive return and refund policy that ensures a hassle-free experience.
For customers in South Africa:
- If you are not satisfied with your purchase, you can return it for a refund or exchange within 14 days of receipt.
- The item must be returned in its original condition, unused, and with all tags and packaging intact.
- The customer is responsible for the shipping costs associated with returning the item, unless the item is faulty.
- Once we receive the returned item, we will process the refund or exchange within 7-10 business days.
Please note that items on sale or clearance are not eligible for returns or refunds unless they are faulty.
If you receive a faulty or damaged item, please contact us within 48 hours of receipt to arrange for a return or exchange. We will cover the shipping costs associated with returning the faulty or damaged item.
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We are always here to help you.